CrownTide LLC is committed to providing a clear and reliable shipping experience for customers purchasing hats and fashion accessories through https://crowntide.org.
1. Shipping Coverage
CrownTide LLC currently provides shipping services exclusively within the United States.
We ship orders to eligible residential and business addresses located within the United States.
We do not currently offer international shipping or delivery to destinations outside the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude Saturdays, Sundays, and public holidays.
Processing times may be extended during holidays, promotional periods, high-volume sales events, or unexpected operational circumstances.
Customers will receive an order confirmation after a successful purchase.
3. Shipping Time
After an order has been processed and shipped, estimated delivery generally takes 3–7 business days.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
The estimated delivery timeframe is not a guaranteed delivery date.
4. Shipping Carriers
Depending on the shipping destination, package size, service availability, and fulfillment arrangements, orders may be shipped using established carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The specific carrier selected for an order may vary.
A tracking number will be provided when tracking information is available from the applicable carrier.
5. Shipping Fees
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any applicable shipping fees will be included in the final order total presented to the customer.
6. Order Tracking
Once an order has been shipped, customers may receive a shipping confirmation email containing tracking information.
Customers can use the tracking number on the applicable carrier’s official website to check delivery progress.
Please allow time for tracking information to become available after the carrier receives the package.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately at [email protected].
We will make reasonable efforts to update the shipping information before the order is processed or shipped.
We cannot guarantee address changes once an order has entered fulfillment or been handed over to the carrier.
8. Delayed or Missing Packages
Although we work to ensure timely fulfillment, delivery delays may occur due to weather, carrier disruptions, operational issues, or other circumstances outside our control.
If your package appears delayed or the tracking information has not been updated for an extended period, please contact us for assistance.
For packages marked as delivered but not received, customers should also check their mailbox, delivery area, household members, neighbors, and contact the applicable carrier.
9. Damaged Packages
If your order arrives damaged, please contact us at [email protected].
We recommend providing your order number and clear photographs of the damaged package and product so that we can review the issue and determine an appropriate resolution.