CrownTide LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who use https://crowntide.org.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you may have regarding your personal information.
1. Information We Collect
When you visit our website, place an order, or contact our customer support team, we may collect the following categories of information:
Personal Information
- Name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number, if provided.
Order Information
- Products purchased.
- Order numbers.
- Purchase dates.
- Order amounts.
- Shipping and delivery information.
- Transaction status.
Technical Information
- IP address.
- Browser type.
- Device information.
- Operating system.
- Website usage information.
- Cookies and similar tracking technologies.
We collect only information reasonably necessary to operate our website, process transactions, provide customer service, and improve our shopping experience.
2. How We Use Your Information
We may use collected information for the following purposes:
- Processing and fulfilling customer orders.
- Arranging shipping and delivery.
- Sending order confirmations and transaction notifications.
- Responding to customer inquiries.
- Processing returns, refunds, and exchanges.
- Maintaining website functionality.
- Improving our products and services.
- Preventing fraud and unauthorized transactions.
- Complying with applicable legal obligations.
We do not use personal information for purposes unrelated to our business operations without an appropriate legal basis or applicable consent.
3. Payment Information and Security
Payments made through our website are processed by third-party payment processors and payment service providers.
These providers handle sensitive payment information in accordance with applicable security requirements, including PCI DSS (Payment Card Industry Data Security Standard) where applicable.
CrownTide LLC does not store complete payment card numbers or card verification values (CVV) on its website servers.
We may retain limited transaction information, such as payment status, transaction references, order totals, and payment confirmations, for order management, accounting, fraud prevention, and legal compliance.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality.
- Remember customer preferences.
- Improve website performance.
- Understand website traffic and usage.
- Support website security.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect website functionality and your shopping experience.
5. Sharing of Personal Information
We do not sell customers’ personal information for monetary consideration.
We may share necessary information with trusted third parties when required to operate our business, including:
Payment Processors: To securely process payments and verify transactions.
Shipping Carriers: Including USPS, UPS, and FedEx, where applicable, to deliver customer orders.
Website and Hosting Providers: To maintain website operations, security, and technical infrastructure.
Professional and Legal Service Providers: When necessary for business administration, compliance, or legal matters.
Government Authorities: When disclosure is required by applicable law, regulation, or valid legal process.
Third parties receiving information are expected to handle it in accordance with applicable privacy and security obligations.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.
Customer order and transaction records may be retained for up to seven (7) years after an order is completed, where necessary for accounting, tax, business recordkeeping, and legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal retention requirements.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These safeguards may include access restrictions, secure hosting environments, encrypted connections, and the use of payment service providers that maintain appropriate payment security standards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we maintain about you.
- Requesting correction of inaccurate personal information.
- Requesting deletion of eligible personal information.
- Requesting information about how personal information is collected, used, or disclosed.
- Opting out of certain types of personal information processing where applicable.
- Not being discriminated against for exercising applicable privacy rights.
9. California Consumer Privacy Rights (CCPA/CPRA)
California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
Subject to applicable legal requirements and exceptions, these rights may include:
- The right to know what categories of personal information we collect, use, disclose, or share.
- The right to request access to specific pieces of personal information.
- The right to request deletion of eligible personal information.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information, where applicable.
- The right to limit certain uses and disclosures of sensitive personal information, where applicable.
- The right to be free from unlawful discrimination for exercising privacy rights.
We do not sell personal information for monetary consideration.
To submit a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security policies, or content of external websites.
Customers are encouraged to review the privacy policies of any third-party websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.