At CrownTide LLC, customer satisfaction is important to us. We want customers to feel confident when purchasing hats and fashion accessories through https://crowntide.org.

Please review the following return and refund conditions before submitting a request.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must:

• Be unused and unworn.
• Be in their original condition.
• Include original packaging, tags, and accessories where applicable.
• Be free from damage caused by improper handling or use.

Due to the nature of wearable products, hats that have been worn, washed, altered, or otherwise used may not qualify for return unless the return is related to a verified product defect or quality issue.

2. Returns for Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 30 days of delivery.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the defect, damage, or incorrect item.

After reviewing the request, we will provide instructions for the return or other appropriate resolution.

For confirmed defective, damaged, or incorrect items, CrownTide LLC will cover the reasonable return shipping costs.

3. Returns for Non-Quality Reasons

If you wish to return an item for personal preference, style, color, size, or other non-quality reasons, you may submit a return request within 30 days of receiving the order.

For approved non-quality returns:

• The customer is responsible for return shipping costs.
• The product must remain unused and unworn.
• Original packaging and tags should be retained.
• The product must be suitable for resale.

Original shipping charges, if applicable, are generally non-refundable unless otherwise required by applicable law.

4. Non-Returnable Conditions

Returns may be declined under the following circumstances:

• Products that have been worn, washed, or used.
• Products with missing or removed original tags where applicable.
• Products damaged after delivery due to customer misuse or improper handling.
• Products that have been altered or modified.
• Products returned without prior authorization.
• Products that are no longer in their original condition and cannot reasonably be resold.

These restrictions do not limit any return rights that customers may have under applicable law.

5. How to Request a Return

To initiate a return, please contact:

Email: [email protected]

Include the following information:

• Full name used for the order.
• Order number.
• Product name.
• Reason for the return.
• Supporting photographs, if applicable.

Please wait for return instructions and authorization before sending any product back.

Unauthorized returns may experience processing delays.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used during checkout.

Refunds are generally processed within 3–5 business days after the returned item has been received and approved.

Please note that your bank or payment provider may require additional time to post the refunded amount to your account.

7. Partial Refunds

In certain circumstances, a partial refund may be considered when an item is returned with missing components, packaging, or other conditions that affect its resale value.

Any applicable adjustment will be communicated to the customer before the refund is finalized, subject to applicable law.

8. Exchanges

If you would like a different style or product, please contact our customer support team.

Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.

9. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests can only be accommodated before the order has entered the fulfillment or shipping process.

Once an order has been shipped, customers may follow the applicable return procedure.